Different victims of the FBI Moneypak virus will require separate removal steps due to the progress of the infection. Some users can not access the internet, nor their desktops and some still can. Since this is the case, we have outlined easy options to remove FBI Moneypak for all victims.
Removal Tips
The safest option to remove the FBI Moneypak virus by using Malwarebytes Anti-Malware software(free or paid versions), AVG, and Norton all of which have been documented to scan and remove FBI Moneypak virus(Citadel Reveton). If you can not connect to the internet but can access your desktop in “safemode” (detailed below) and install Malwarebytes (or AVG, Norton), then proceed to scan and remove the FBI Moneypak virus. If Anti Malware software is malfunctioning proceed to the “Safe Mode With Networking” option in order to correctly perform a scan or install troubleshoot software. Restoring your computer is also an easy and fast solution but may not be suitable for everyone’s needs as you will need to restore your operating system to a restore point that was created (automatically by Windows) before any signs of infection. Restoring your system can lead the the loss of recently installed applications as well (not images, documents, etc). Microsoft suggests to follow the 4th option which is to enter your computer system in safe mode with networking to scan for and remove the virus, and also suggest if internet access is compromised to reset proxy settings. We have provided all steps to do this.
*Logging In As A Different User Is Allowed
In most cases if there are multiple accounts on your Window’s system you will be able to access the other accounts which were not infected without conflict from the virus.
If a second account has administrator rights, in some cases you will be able to remove the infection using this user.
If a second account has administrator rights, in some cases you will be able to remove the infection using this user.
Deny Flash Option
The FBI Moneypak virus uses flash and in some cases disabling (denying) flash can “freeze” the FBI Moneypak virus which allows proper removal methods to be performed. Please note this is not a necessity, nor will this remove the virus. This is only an option for specific individual infections. *This may be skipped.
1. To disable (deny) flash visit:http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html
2. Select the “Deny” radio option
3. Proceed to a removal option (detailed below): Anti malware software scan and removal or system restore.
1. To disable (deny) flash visit:http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html
2. Select the “Deny” radio option
3. Proceed to a removal option (detailed below): Anti malware software scan and removal or system restore.
What Does Denying Flash Do?
If you select Deny, the malicious application does not have access to your camera or your microphone. The application will continue running, but may not function as intended. Alternately, the application may inform you that it can’t continue unless you allow access, in which case you can either allow access or close the application.
1. Malware Removal Software
Not many malware removal programs are current with new ransomware updates as different variants of FBI infections progress. Your safest bet is with Malwarebytes. Malwarebytes has the highest sample rate due to being the most downloaded Malware removal software in 2011 and 2012. Additional FBI virus removal software and tools are detailed below, including AVG and Norton.
2. Open Malwarebytes and run a Full System Scan by selecting the Perform full scan radio option followed by clicking the Scan button.
3. Malwarebytes will automatically detect malware on the computer system and once the scan is complete Malwarebytes will display the malicious results. Make sure to finish the scan by selecting the malicious file and clicking the Remove Selected button.
Additional Removal Software
The software listed below are strongly suggested to remove ransomware.
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2. Manual Removal
If this option does not help you locate the malicious files, skip it. Do not be alarmed if some files described below are not found in your particular infection, such as the ctfmon file.
We are going to enter your computers App Data (Application Data), which is a hidden folder with hidden files. To learn how to show hidden files click here.
1. Open Windows Start Menu and type %appdata% into the search field and press Enter.
2. Navigate to: Microsoft\Windows\Start Menu\Programs\Startup
3. Remove ctfmon (ctfmon.lnk if in dos) – this is what’s calling the virus on start up. This is not ctfmon.exe.
2. Navigate to: Microsoft\Windows\Start Menu\Programs\Startup
3. Remove ctfmon (ctfmon.lnk if in dos) – this is what’s calling the virus on start up. This is not ctfmon.exe.
4. Open Windows Start Menu and type %userprofile% into the search field and press enter.
5. Navigate to: Appdata\Local\Temp
6. Remove rool0_pk.exe
7.Remove [random].mof file
8. Remove V.class
5. Navigate to: Appdata\Local\Temp
6. Remove rool0_pk.exe
7.Remove [random].mof file
8. Remove V.class
The virus files may have names other than “rool0_pk.exe” but file names should appear similar with the same style of markup. There may also be 2 files, 1 being a .mof file. Removing the .exe file will fix FBI Moneypak. The class file uses a java vulnerability to install the virus and removal of V.class is done for safe measure.
All FBI Moneypak Files:
The files listed below are a collection of what causes FBI Moneypak to function. To ensure FBI Moneypak is completely removed via manually, delete all given files if located. Keep in mind, [random] can be any sequence of numbers or letters and some files may not be found in your infection.
%Program Files%\FBI Moneypak Virus %Appdata%\skype.dat %Appdata%\skype.ini %AppData%\Protector-[rnd].exe %AppData%\Inspector-[rnd].exe %AppData%\vsdsrv32.exe %AppData%\result.db %AppData%\jork_0_typ_col.exe %appdata%\[random].exe %Windows%\system32\[random].exe %Documents and Settings%\[UserName]\Application Data\[random].exe %Documents and Settings%\[UserName]\Desktop\[random].lnk %Documents and Settings%\All Users\Application Data\FBI Moneypak Virus %CommonStartMenu%\Programs\FBI Moneypak Virus.lnk %Temp%\0_0u_l.exe %Temp%\[RANDOM].exe %StartupFolder%\wpbt0.dll %StartupFolder%\ctfmon.lnk %StartupFolder%\ch810.exe %UserProfile%\Desktop\FBI Moneypak Virus.lnk WARNING.txt V.class cconf.txt.enc tpl_0_c.exe irb700.exe dtresfflsceez.exe tpl_0_c.exe ch810.exe 0_0u_l.exe [random].exe
Kill ROGUE_NAME Processes:
Access Windows Task Manager (Ctrl+Alt+Delete) and kill the rogue FBI Moneypak process. Please note the infection will have a random name for the process [random] which may contain a sequence of numbers and letters (ie: USYHEY347H372.exe).
[random].exe
Remove Registry Values
To access Window’s Registry Editor type regedit into the Windows Start Menu text field and press Enter.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\[random].exe HKEY_LOCAL_MACHINE\SOFTWARE\FBI Moneypak Virus HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegistryTools’ = 0 HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system ‘EnableLUA’ = 0 HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Internet Settings ‘WarnOnHTTPSToHTTPRedirect’ = 0 HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegedit’= 0 HKEY_CURRENT_USER\Software\FBI Moneypak Virus HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ‘Inspector’ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FBI Moneypak Virus HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableTaskMgr’ = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protector.exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Inspector %AppData%\Protector-[rnd].exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnHTTPSToHTTPRedirect 0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\ID 4 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\UID [rnd] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\net [date of installation] HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorAdmin 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorUser 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe\Debugger svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe\Debugger svchost.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE\Debugger svchost.exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “EnableLUA” = 0
3. Restore – Recover Computer
Below we detail 3 different instructions to restore or recover a common Window’s computer.
To learn more about Windows System Restore for Vista, XP, and 7 please click here.
To learn more about Windows System Restore for Vista, XP, and 7 please click here.
- Please also keep in mind if you have the manufacture’s boot disc that came with your computer, you will be able to perform a system restore or total system recovery by inserting the disc, tapping f8 (or your manufacture hotkey), and following the on screen instructions.
Windows Start Menu Rstrui.exe Restore
1. Access Windows Start menu
2. Type rstrui.exe into the search field and press Enter
3. Follow instructions in Window’s Restore Wizard
2. Type rstrui.exe into the search field and press Enter
3. Follow instructions in Window’s Restore Wizard
Start Menu Restore
Standard directions to quickly access Window’s System Restore Wizard.
1. Access Windows Start menu and click All Programs.
2. Click and open Accessories, click System Tools,and then click System Restore.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Follow the simple instructions to Restore your computer to a date and time before infection.
2. Click and open Accessories, click System Tools,and then click System Restore.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Follow the simple instructions to Restore your computer to a date and time before infection.
Safe Mode With Command Prompt Restore
If you can not access Window’s desktop, this is the suggested step. If it is difficult to start windows in safe mode; if Windows’s brings up a black screen, with “safe mode” in the four corners – Move your cursor to the lower left corner, where the Search box is usually visible in Windows Start Menu and it will come up, including the “Run” box.
1. Restart/reboot your computer system. Unplug if necessary.
2. Enter your computer in “safe mode with command prompt”. To properly enter safe mode, repeatedly press F8 upon the opening of the boot menu.
2. Enter your computer in “safe mode with command prompt”. To properly enter safe mode, repeatedly press F8 upon the opening of the boot menu.
3. Once the Command Prompt appears you only have few seconds to type “explorer” and hit Enter. If you fail to do so within 2-3 seconds, the FBI MoneyPak ransomware virus will not allow you to type anymore.
4. Once Windows Explorer shows up browse to:
- Win XP: C:\windows\system32\restore\rstrui.exe and press Enter
- Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter
5. Follow all steps to restore or recover your computer system to an earlier time and date (restore point), before infection.
More System Restore Links:
4. Safe Mode With Networking
For users needing access to the Internet or the network they’re connected to. This mode is helpful for when you need to be in Safe Mode to troubleshoot but also need access to the Internet for updates, drivers, removal software, or other files to help troubleshoot your issue.
- This mode will also bypass any issues where Antivirus or Anti Malare applications have been affected/malfunctioning because of the FBI Moneypak infection’s progression.
The plan with this option is to enter your computer in “safe mode with network” and install anti-malware software. Proceed to scan, and remove malicious files.
1. Reboot your computer in “Safe Mode with Networking”. As the computer is booting (when it reaches the manufacture’s logo) tap and hold the “F8 key” continuously to reach the correct menu. On the Advanced Boot Options screen, use your keyboard to navigate to “Safe Mode with Networking” and press Enter. Shown below.
- Make sure to log into an account with administrator rights.
The screen may appear black with the words “safe mode” in all four corners. Click your mouse where windows start menu is to bring up necessary browsing.
2. There are a few different things you can do…
- Pull-up the Start menu, enter All Programs and access the StartUp folder.
- Remove “ctfmon” link (or similar).
This seems to be an easy step in removing the FBI virus for many users. If you are interested in learning about ctfmon.exe please click here.
Now, move on to the next steps (which is not a necessity if you removed the file above but provides separate options for troubleshooting).
3. If you still can’t access the Internet after restarting in safe mode, try resetting your Internet Explorer proxy settings. These 2 separate options and following steps will reset the proxy settings in the Windows registry so that you can access the Internet again.
How To Reset Internet Explorer Proxy Settings
In Windows 7 click the Start button. In the search box type run and in the list of results click Run.
In Windows Vista click the Start button and then click Run.
In Windows XP click Start and then click Run.
Copy and paste or type the following text in the Open box in the Run dialog box and click OK:
reg add "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f
In Windows 7 click the Start button. In the search box type run and in the list of results click Run.
In Windows Vista click the Start button and then click Run.
In Windows XP click Start and then click Run.
Copy and paste or type the following text in the Open box in the Run dialog box and click OK:
reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
Restart Internet Explorer and then follow the steps listed previously to run the scanner
Launch Internet Explorer. In Internet Explorer go to: Tools->Internet Options->Connections tab.
Click Lan Settings button and uncheck the checkbox labeled Use a proxy server for your LAN. Click OK.
Click Lan Settings button and uncheck the checkbox labeled Use a proxy server for your LAN. Click OK.
4. It is now recommended to download Malwarebytes (free or paid version) and run a full system scan to remove FBI Moneypak malware from your computer if you do not have this application on your system.
5. Flash Drive Option
- Turn off your computer system and Unplug your internet connection
- Turn the machine back on (In some cases the virus can only open if your machine is plugged into the internet)
- On another (clean) computer, download Malwarebytes and load the Mbam-Setup.exe (or similar) file onto the flash drive
- Remove the flash drive from the clean computer and insert it into the affected machine, proceed to install Malwarebytes using the setup file located on the flash drive.
- Run a full system scan, Malwarebytes will find and eradicate malicious files
- Restart your machine
6. Optical CD-R Option
This option was suggested by a reader and can be used in instances where internet connection is possible (even safe mode with networking).
- Place a blank CD-R into your CDROM drive
- Download Microsoft Defender onto the blank CD-R
- Restart your computer and boot from CD
“You may need an old school keyboard (not the USB, but the PC connector type) since the virus delays the USB startup. The Defender will clean your PC in totality. This virus is somehow complex, but is no match for Windows Defender. After the scan is complete, run again a full scan without a restart.”
7. Slave Hard Disk Drive Option
If you are having complications with Anti-Malware software a suggestion would be to slave your HDD, then proceed to scan. You will need a second operating computer and tools to remove your hard drive. *Please note this may be difficult for some users and there are other options to scan your hard drive during complications. This is a common practice for computer technicians.
- Remove the hard disk drive from your computer.
- On the circuit board side of your HDD set the drive to “slave”.
- Connect the slave drive to an unaffected computer.
- Scan the slave drive, and proceed to remove any malware on the drive. Make sure to scan each user account.
- Reconnect the HDD to your original computer.
